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Possible issues when installing SVC (SR 0.7)
01-21-2012, 05:56 AM,
Possible issues when installing SVC (SR 0.7)
  • software does not start (unresponsive)
    possible cause: you are running on Android tablet/phone and the camera check is not implemented for this OS (will be included after version 0.8)
    solution: turn off camera check for testing only, camera/sound won't work
  • software starts but does not connect AND texts are missing (buttons empty)
    possible cause: config.xml is not readable by the application
    solution: check the file permissions and rights with your system admin
    - some users reported the same issues on ngix
    - moving the chat to the root folder from a directory may help (move the software from to
  • software starts but does not connect while texts are OK
    possible cause: config.php is not configured
    solution: create the MySQL database and fill the database details in config.php or connect to a remote web service trough config.xml
  • software starts and connects but nobody found assuming that you're testing from two browsers and they should connect
    possible cause: config.php and MySQL is ok but the SQL tables are missing
    solution: import SVC MySQL structure into your database or run install.php

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